Sales & Reservations professional
Allihoop was started in 2020 as a Coliving company that helps people who are starting something new to feel right at home. We do this by creating living spaces that bring us together.
We believe that if we can make people that are changing life or city - or both! - to grow new roots fast, then our cities will become better places. We believe that each one of us has more to give to the world if they feel taken care of and supported by the people around them. Our Sales & Reservations team is an integral part of how we achieve this.
Allihoop is a VC-backed startup that has enjoyed rapid growth across Stockholm. We are inclusive. We are a group of talented individuals at the crossroads of architecture, hospitality, and corporate development. We celebrate multiple approaches and points of view. We believe that when it comes to taking care of other humans, diversity drives innovation. So we’re building a culture where difference is valued. We take a holistic approach. We foster both a top-down and grassroots approach. This gives us the freedom to do what’s best for our team and customers.
As part of our sales & reservations team, you will be a key player working with the entire customer acquisition journey - from taking the sales leads and converting them into residents as well as maximizing their Allihoop living experience. A happy resident is a happy alumni and your drive is to support them from the first to the final interaction to enable that.
Your responsibilities will include:
Evaluating incoming applications from potential customers looking to live with us
Lead management and nurturing actions via email and phone
Managing contract requests to maximize occupancy
Upsales of add-on services to increase the customer lifetime value
Facilitate the first impression on potential new residents, plan and execute viewings of available coliving spaces
CRM Management and property platform administration
Daily handling new support inquiries via email and phone
Monitor, report and act on customer acquisition KPIs
Who are you?
To fit for this role, you are an ambitious, data-driven and fast learning doer triggered by acquiring new customers and providing them with the best possible experience from the first iteration. Relationships are your drive, and communication skills are the tool you master, both in written and spoken English. You enjoy working in an entrepreneurial environment with rapid changes and initiate improved processes and working methods.
Bachelor or similar in finance, business or hospitality
1-3 years working experience from a role in sales, reservations or customer relations
Experience in working with a CRM, preferably Hubspot.
You have excellent communication skills and are proficient in written and spoken English. You will be in touch with our customers daily, so excellent interpersonal skills and service mindedness are necessary.
You use data to monitor progress and take action on insights gained to improve constantly.
You thrive in a fast-paced environment, work independently and take ownership of tasks.
You think creatively and can identify new ways to solve problems.
You firmly believe that housing can be disrupted and see yourself be a creator of future cities.
Entering a unique opportunity with a base in Stockholm CBD, you will be inside one of the worlds fastest-growing startup ecosystems. Joining Allihoop means you will become part of an ambitious and agile startup, where you can impact our growth and expansion. You will:
Be part of a growing, international team of like-minded professionals with core expertise to learn from and develop with
Full-time employment with a flexible working schedule. 6 months probation.
Hybrid work environment, combining on-site at our WeWork office space, the Allihoop communities and remotely.